FAQ Print

What is the difference between a dual SIM cell phone and a normal one?

A normal cell phone operates on only one card, while a dual SIM phone has 2 SIM cards.

Can I be called on both cards at anytime?

Yes you can. You will receive calls on both cards, since they are both active at the same time

What happens if I am speaking on one of the cards and I receive a call on the other card?

It notifies you as a call wait. And you can answer, ignore or reject the second call.

Can I make a conference between line 1 and line 2?

Yes you can. A dual SIM phone has a conference feature as well.

Can I make calls from both cards, at any time?

Yes you can. When you make a call, all you have to do is select which card you want to use.

How do I know which card is receiving a call?

Your dual SIM cell phone will display which card is receiving a call.

Can I use the contacts, messages, or any other information saved on the SIM cards?

Yes you can. The dual SIM cell phone will allow you use all information you saved on both SIM cards.

Are dual SIM cell phones stuck in one network or another?

The dual SIM cell phones are operational in all GSM networks.

Will the WIKI dual SIM cell phone work in my telephony provider network?

The dual SIM cell phone operates on the following frequencies: GSM 900/1800 and also on 1900. Ask your provider for information about their frequency.

My WIKI dual SIM phone does not receive GPRS settings sent by my service provider!

You need to walk into the technical support of your service provider so they can set it up manually or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

My bluetooth is not sending or receiving files

Make sure the bluetooth of sending and receiving device are both powered on, and use same bonding code if required for both handsets. Note: You can use any code as long as you enter the same code in both handsets.

Can I use my WIKI dual SIM phone as a webcam?

Yes. It has a front and back camera and supports most web chats.

Can I temporarily de-activate 1 SIM and have 1 SIM active?

Yes. Go to Settings, dual module settings, and de-activate or activate either SIM.

My question is not addressed

Chat with us here or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


FREE MINUTES

When do I get my Free Minutes?

Kindly *register here for your 24 month Free minutes and SMS

Do I get Free minutes on both SIM cards?

No. Just 1 SIM card is eligible for Free minutes

What date do I receive my Free minutes monthly?

Cell C airtime is allocated on the 15th of each month.Vodacom is allocated on the 1st of every month. MTN is allocated on the 22nd of each month.

Can the I get all the 24month Free minutes in 1 month?

No.

Can I top up when my monthly Free minutes runs low?

Yes.

How much Free minutes and SMS do I receive every month?

With Cell C you will receive R115 airtime per month and 100 SMS per month for 24months. Total value = R2,760. With MTN SA you will receive R100 airtime per month and 25 SMS per month for 24months. Total value = R2,400. With Vodacom SA you will receive R49 airtime per month and 0 SMS per month for 24months. Total value = R1,176

Over how many months will I receive this?

24 months

Can I get Free minutes on a contract card?

No

I have an existing number, how do I receive my Free minutes?

It will take between 48 and 72 hours to process thereafter you'll receive your Free minutes on the days specified for each network operator

I'm getting a new number, how do I get my Free minutes?

We do supply either a Cell C, MTN, or Vodacom SIM card if you need a new card.

Do I have to RICA my SIM card?

Yes

Can I port my number?

Yes

Can I be billed per second?

Yes

Will I still have my Prepaid airtime already loaded onto my SIM with the 24month Free minutes?

No.You''ll lose previously loaded call credit

So what happens after 24months?

You can either extend or port to your original state before your Free Minutes package.

Can Free minutes be carried over?

Yes. But not beyond 3months

I've got another question?

Please email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

ORDERS

Can I make changes to my order?

We want to get product orders to you as quickly as possible so we send them to our shipping department as soon as they are confirmed. Unfortunately, this means that we cannot make product choice or shipping changes to your order. If you still want to change your mind when your order arrives please let This e-mail address is being protected from spambots. You need JavaScript enabled to view it know and we will tell you how to return the product(s).

My order won't go through. What should I do?

If you have a problem ordering it is probably an isolated incident. Try using another computer, re-starting your computer or ordering at another time. If there is still a problem please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it and they will do all they can to help. Please let them know about any error message numbers you may have received, as well as the order number from the shopping cart.

My order was cancelled. What happened?

This is highly unlikely to happen but, if it does, it is probably because a delivery we expected failed to arrive (possibly because the manufacturer stopped making the product) and we had to cancel your order. If this happened to you, we are very sorry. We hope you will return to the Shop to purchase a different product, it is very unlikely to happen again.

PAYMENTS

How do I pay?

PayPal, Google Wallet, EFT (Electronic Fund Transfer). We accept VISA, MasterCard, Diners and most major Credit/Debit cards. For any other payment method, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

How should I enter my payment information?

EFT (Electronic Fund Transfer) Credit card Number.Your credit card number should be written as a continuous string of numbers with no spaces or dashes.

Are there any extra charges?

All prices quoted on the online store are inclusive of all shipping charges and taxes. We will charge you exactly what the price is online. If you see any extra charges on your statement they will have been made by your bank/credit card company.

DELIVERY

My order has not arrived. What should I do?

Wikiglobal ships from a number of warehouses around the world. This means that shipping times vary from country to country. We ask that you don't contact us, asking where your order is until 10 working days after you have placed your order. If you haven't received your order after 10 working days please let This e-mail address is being protected from spambots. You need JavaScript enabled to view it know and we will sort it out as quickly as we can.

My order is not complete or the wrong product has arrived. What do I do?

If you ordered more than one product they may come as separate deliveries. All deliveries normally arrive within 5-10 working days. If, after this time, your order has still not arrived or the wrong product arrives, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the details of what is missing. We will work as quickly as possible to get the correct order delivered to you.

RETURNS

My product doesn't work. Will you take it back?

If you have difficulties with one of our products please check the Product FAQs online and the Instruction Manual for trouble shooting ideas. If you still have a problem please let This e-mail address is being protected from spambots. You need JavaScript enabled to view it know, they will try to solve your problem or tell you how to return the product to us if it is defective and within our 1 Year warranty period. Please let us know the order/invoice number and your delivery address. As soon as we receive your returned product and have checked that it is defective we will order a replacement for you. How quickly your replacement arrives will depend on product availability. Defective products can only be exchanged for the same product or for a refund at the discretion of Wikiglobal. Refunds can only be made to the original purchaser credit card.

Can I change my mind and send a product back?

We are happy to accept returned goods in good condition if they are undamaged and unused. Please let This e-mail address is being protected from spambots. You need JavaScript enabled to view it know immediately, or, at the latest, within 7 days of delivery that you want to send a product back. Tell us: i) your order number ii) your invoice number iii) the name and code of the product. You will need to send the product back in an unused and undamaged condition, in its original packaging with unbroken seals or plastic wrap and a copy of the invoice. Please write the reason for the return on the back of the invoice. You will have to pay freight charges yourself.